Our UX / HF Toolkit


We offer a wide range of techniques and tools to address all your needs.

Qualitative UX Research

Qualitative research is all about understanding the “why” behind the numbers. These techniques are critical during formative testing early in the design process to gain understanding, but can also be helpful in the evaluation phase to unearth any new issues with a product design.
Techniques include:
Field Research, Expert Review / Heuristic Evaluation, Usability Testing, Journal Studies, Focus Groups, Needs/Task Analysis, and Persona Development   More Details

Quantitative UX Research

Quantitative research techniques are indicated when larger sample sizes are needed to ensure research findings are statistically valid or when it’s important to be able to quantify research findings. These methods can help gauge the prevalence of issues or opinions and to recommend a final course of action.
Techniques include:
Online Usability Testing, Card Sorting, and Online Surveys   More Details

Medical Device Human Factors (62366 Compliance/ 510k submission)

As the complexity of medical devices increases, so does the need to identify and mitigate use errors in order to ensure the safety of device users and patients alike.  Medical device manufacturers must now demonstrate to the FDA that human factors techniques are part of their product development cycle in the early requirements and validation phases of development and that use errors have been prevented and corrected.   
Techniques include:
Field Research/User Interviews, Formative Research, Summative /Validation Testing, Hueristic Reviews/Cognitive Walkthroughs, Functional Analyses, User Error Analysis, Usability Engineering File Creation.   More Details

Healthcare Procurement Usability Testing

Choosing a new technology – whether an EHR, nurse call system, IV pump, or electrosurgical generator – can be an overwhelming task. Vendors give slick presentations and product demonstrations, then leave you with a list of features, benefits, and prices. Given healthcare’s current financial challenges, the easiest choice is often the least expensive option that provides the required functionality. If the technology is not user-friendly, however, it may cost you dearly in the long run in terms of lost productivity, training, and decreased patient satisfaction. Let us help you make an informed choice.
Techniques include:
Procurement Process Mapping and Evaluation, Product Evaluation, Comparative Product Evaluation, On-Site Usability Evaluation    More Details

Product Innovation & Vision

Coming up with the next “big idea” usually doesn’t happen in a bubble. It’s the result of team collaboration, storytelling and dreaming. Once the idea has been hatched, the clear, concise product vision must follow.
Techniques include:
Internal & Customer Innovation Sessions, User Scenarios Development, Participatory Design, and Product Vision Creation  More Details

Interaction & Visual Design

Interaction, UI, or GUI design refers to designing how the user interacts with the product. What steps must be taken in what order to complete a task? How should the product content be organized so the most relevant and important information is seen and interacted with first but less important information is easy to find? An excellent visual design builds on the interaction design by further clarifying meaning through clear grouping, emphasis and color while maintaining a visually pleasing environment.
Techniques include:
Information Architecture, UX Design, Wireframe Creation, Visual Design, Prototyping, and Branding   More Details